Return and Refund Policy.
Return and Refund Policy
To make a return submit your return request info@lalazuri.com with your order number and shipping zip code, email or phone number.
What items can be returned or exchanged?
All items MUST be returned in protective packaging to reduce damage during handling. All pyjamas MUST be returned in the original state . Please note that shipping and handling fees are not refundable.
Returns must be unworn, unaltered, and unwashed with all tags attached. NO EXCEPTIONS. If we find any defects on the merchandise, signs of wear or smell we reserve the right to not accept your return.
The following items are excluded and cannot be returned or exchanged:
- Free gifts or promotional items
- Items marked FINAL SALE
- Padded slip dress set
- Lingerie Bodysuits
- Items with built in undergarments
- Lingerie
- Worn items
- Items with scents, deodorant, and signs of wear.
- Shipping fees
- Route Package Protection
Returns?
- You have 14 days from the date your order ships to return your item. All returns are refunded via store credit in the form of a Lala gift card. The store credit will be emailed to the email address attached to your order.
- Please include your invoice or order number with your return.
- International orders have a return window of 21 days from the date your order ships.
- Customers are responsible for the shipping cost of all returns.
Exchange?
- You have 21 days from the date your order ships to exchange your item(s) for a new item(s).
- Exchanges are unavailable for orders outside Australia.
- Customers are responsible for the shipping cost of all returns.
- Coupon codes cannot be used on exchanges
- All exchanges must be process through the website.
- Exchange orders cannot be edited after they are processed
- Please use the order number on the packing slip when initiating a return
Store Credit will be issued for ALL returns. Store credits will be emailed to the email address attached to the order and valid for 12 months.
Australian return shipping is covered by a flat fee of $9.99 and is couriered via Australia Post. This fee is deducted from the total returned value.
New Zealand return shipping is covered by a flat fee of $16.99. This fee is deducted from the total returned value.
If you are returning from an alternate country, the shipping service and cost are to be completed via your local postal service. Refunds are not available.
Return shipping postage is the sole responsibility of the customer. The return label cost will be reflected as a “Handling Fee.”
If you receive the wrong item or a faulty product, we will cover the return cost.
How soon will I receive my store credit?
Once we have received your return, please allow up to 3-5 business days for your store credit to be issued.
Still have questions? Email us at info@lalazuri.com with your full name, order number and we will get back to you shortly. Please note, our Customer Service team is available Monday- Friday between 10am and 6pm. If you send an email outside our regular business hours, please allow one business day for a response.